A fantastic opportunity has arisen for a Service Advisor to join our already highly successful team at Porsche Centre Norwich.

Standard customer service is not enough here at Porsche Centre Norwich and we’re looking for someone who is self-motivated with outstanding customer service who can actively promote and endorse the high standards and corporate image of Porsche at all times.

As a Service Advisor, you will..

• Be primarily responsible for achieving targets for hours sold
• Maintain records and process accurate Warranty Claims
• Represent the Porsche brand with expert knowledge and delivering excellent customer service through honest guidance, consulting a tech where necessary
• Maintain and build close relationships with new and existing customers Helping to sell through efficient management of the workflow and scheduling of the diary
• Create a memorable experience for the customer from enquiry through to completion of the work on their vehicle.
• Take responsibility for customer vehicles, keys and workshop parking
• Keep the customer informed every step of the way throughout the time that we are caring for their pride and joy
• Use your knowledge to advise customers on repairs, referring with the technicians

Attributes:

• First Class can do Attitude
• A Team Player
• Excellent Attention to Detail
• Great Computer Skills
• Have a Methodical Approach
• Are Approachable and Honest
• Excellent communication not only with Customers but also the Technicians

Desirable:

• Passionate & Energetic
• Efficient Time Manager
• Good mechanical knowledge of Porsche cars
• Experience with using a showroom CRM system and/or DMS such as Kerridge

In return we are offering a competitive OTE of £28,700 - £32,300, with the opportunity to overachieve on bonus.

Benefits Include:

• 22 days holiday rising with service, plus bank holidays
• Onsite Parking
• Employee Assistance Programme
• Staff discounts
• Ongoing support with Training and Development
• The opportunity to work in a great environment with great people
• Being a part of the LIND Family

About us

We are LIND, a HIGHLY PERSONAL, SUPER ENGAGING, OMNICHANNEL RETAIL PARTNER for some of the world’s leading lifestyle brands. We have 13 Dealerships across London, the South East and Home Counties are a growing company, with over £130m in turnover and 230+ employees.

You can learn more about us at www.lind.co.uk.