Staff Pharmacist - Contact Center
Job description
PharmScript is one of the nation’s leading pharmacies, partnering with long-term and post- acute care facilities to supply medications to thousands of residents and patients. When you join the PharmScript family, you join the ranks of more than 1,700 dedicated people across the country who help to get safe, accurate, and timely medication to those who need it most.
We’re looking for a Pharmacist to join our PharmScript team within our Shared Service department. In this role, you’ll provide comprehensive pharmaceutical care through routine and emergency drug screening, information, processing, and dispensing services for various drug distribution systems to facilities. You’ll primarily be responsible for managing successful outcomes, ensuring that standards are maintained, policies carried out and objectives accomplished.
- Execute day-to-day operations in the pharmacy as they pertain to workflow, production quotas and deadlines.
- Clarification review to determine the appropriateness of resolve, whereby executing clinical judgement to either process the order or assign to the applicable departments to perform passive outreach to complete.
- Respond to multi-media (Telephony, Mediprocity & Email) communication escalations for clinical or IV questions, delivery issues, Assisted Living, NarcCode / STAT / Psychiatric / Pediatric / LRP / RCO and/or Facility Pay requests and MD paging.
- Sustain high-quality communications by ensuring RPh support is appropriately present to address all inbound customer contact across all channels.
- Process Admission Alerts, check overnight the Admissions dashboard for all remote pharmacy locations; in addition to, triage orders received in the ERX folders or Docutrack.
- Maintain proficiency in handling and processing of orders for all areas of discipline within pharmacy workflow including orders related to legend drugs, narcotics, IVs, psychiatric & pediatric orders, and assisted living orders.
- With successful completion of initial training and proficient productivity within workflow, Pharmacists will be able to continue operating on hybrid remote schedule.
- Will be required to periodically work on-site at the pharmacy in response to increased workflow and need for additional RPh resources relating to emergency scenarios, staffing challenges, holiday coverage, and/or inventory.
- Must possess a pleasant demeanor, also be willing and capable of problem solving, taking ownership of escalated issues, applying the appropriate fix, and following up with the facilities.
- Maintaining a high level of facility satisfaction, keeping Client Services and leadership apprised of account status changes, along with updating information, relevant to the health of our “hot home” accounts.
- Ensure that the pharmacy is compliant with all local, state, and federal rules and regulations regarding the practice of pharmacy.
- Ensure that the pharmacy is compliant with all DEA policies and procedures and follows all applicable government regulations.
- May be requested to acquire licensure in the states that Pharmscript operates in with compensation provided.
- Bachelor of Science Degree in Pharmacy from an accredited School of Pharmacy
- Current license to practice pharmacy in good standing
- Proficient in the area of clinical interpretation: drug-drug, drug-disease, drug-food interactions and allergies
Knowledge, Skills and Abilities:
- Effective multitasking
- Excellent interpersonal and communication skills
- Well-developed verbal and written communication skills
- Ability to work flexible hours, which may include evening, weekends, and holidays
- Ability to lift and/or move up to 25 pounds
- May drive long distances on a regular basis
EEO Statement:
PharmScript is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law.
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