Build a Rewarding Career.

Doing things differently.

Are you working in a customer services facing role and ready to advance your career within Higher Education?

Working in small team spread across three campuses, the role of the Student Services Centre (SSC) Customer Adviser is an essential first contact for Students to access support, information and make enquiries at the Clifton Student Services Centre.

As a member of the SSC team, you will have a flexible approach to work in a role that has a range of responsibilities, including acting as a Front Desk Adviser, supporting MyNTU/Card Services and being the first point of contact for Student Support Services.

The successful candidate will have an excellent understanding of effective customer service practice and techniques for dealing with a diverse range of customer situations face to face, as well as the ability to organise and prioritise your workload while dealing with multiple tasks. In addition, you will be able to work on your own initiative and as part of a wider team.

You will possess a natural curiosity to learn the varied IT systems and absorb our existing policies and procedures.

This role will be primarily based at Clifton SSC but will be expected to cover other sites in the SSC portfolio when required.

The job description/person specification is attached below. This document details the responsibilities of the role, and the skills, knowledge, experience and competencies we are seeking for this role.

Please read all documents thoroughly to understand the role and the expectations it will carry, which includes supporting the yearly enrolment events.

In addition to the online application, please submit a written statement of no more than two sides of A4 demonstrating how your experience and skills match the job description and person specification.

Closing date – 09/01/23

Interview date – TBC

Any queries can be directed to James Crofts, SSC Co-ordinator: james.crofts@ntu.ac.uk

Join Us

We provide a range of core and additional voluntary benefits, discounts, and savings for all colleagues. They're flexible and adaptable to your lifestyle.

• Generous annual leave package of 25 days per year plus statutory bank holidays and an additional 5 University closure days pro rata.
• Excellent Pension Scheme.
• Bonus for exceptional performance and contribution.
• Part time, hybrid, and flexible working.
• Voluntary benefits such as travel season tickets.
• Gym membership for colleagues and their family members.
• Comprehensive training & development programmes.
• And a whole lot more…

Come and be part of our success. Apply today.

About NTU

NTU prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

This role does not meet the minimum requirements set by UK Visas & Immigration to enable sponsorship of migrant workers. Therefore, we cannot progress applications from candidates who require sponsorship to work in the UK. Please ensure that you have the appropriate right to work in the UK for this role and consult the Home Office website for further information.

Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.