Warranty Clerk/Receptionist
Full Time
Riverton, WY 82501
$12 - $18 an hour
Posted
Job description
Fremont Motor Companies is a progressive, growing company that is continually recruiting people who want to be part of a dynamic, synergistic team. Fremont Motors continuously works toward the goal of improvement in providing service to our customers, and we understand that our employees are the most vital asset in the organization
Summary:
Receive payment for products or services sold by the dealership and play a key role in maintaining or creating customer satisfaction for the business transaction. Receives callers at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.
Benefits:
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Group Health Insurance Plan
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401(K) Plan plus Match
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Employee Discounts on Parts and Services
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Employee Discounts on New and Used Vehicles
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Paid Training
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Paid Time Off
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Holiday Pay
Responsibilities:
- Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
- Communicates with callers and visitors in a professional, friendly, and efficient manner.
- Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet, or other method established by the dealership.
- Communicates messages to the appropriate parties in a timely manner.
- Receives cash, checks and credit card payments from customers: records amount receive
- Greets customers at the cashier window in a pleasant and professional manner.
- Computes customer bills.
- Makes change and issues receipts to customers.
- Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
- Operates cash register.
- Reconciles cash drawer daily.
- Works with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.
- Refers customer questions about service performed or products purchased to someone who can answer them.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
- Acts as backup to switchboard operator.
- Balance out credit card machine daily.
- Maintain stock numbers and prepare packets for new and used vehicles.
- Inputs new vehicles into the computer system as directed by the office manager
- Cross-trains others for this position as directed by management.
- Provides clerical and secretarial assistance to departments as needed.
- Fills in for other administrative positions as needed and directed by management.
- Maintains outstanding warranty schedule(s) with no outstanding warranties over 15 days old.
- Reconciles warranty accounts and schedules.
- Maintains accurate filing system of open warranties holding for credit and/or authorization.
- Follows up with the Office Manager and F & I regarding unpaid claims.
- Analyzes problems, identifies trends, and develops strategies to maximize claim process.
- Completes reports as established by dealership.
- Uses computer and other record keeping systems to manage information.
- Applies information found in manuals, publications, bulletins, and other documents.
- Understands and adheres to manufacturer and all warranty procedures.
- Provides technical information and assistance to employees as needed.
- Inputs claims and credit memos; prepares outstanding adjustments for variance or unapproved warranties.
- Identifies and supports opportunities for methods/process improvement.
- Promotes cooperation and teamwork through actions.
- Prioritizes work to ensure all deadlines are met.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to multi-task with numerous interruptions.
- The individual must also have a valid driver’s license and the ability to be insured under Fremont’s insurance plan.
- A valid driver’s license and the ability to be insured under Fremont’s insurance plan.
- Excellent organizational, problem solving, planning and decision-making skills are necessary.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Must possess a high level of accuracy.
- Must be extremely detailed in daily job functions.
- Must have automotive background.
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