Who we are
Do you want to make an impact, while building new products, and working with world’s leading companies?

Doconomy is the world’s leading Impact-Tech company aiming at promoting everyday climate action, through data, technology, and carbon tracking tools. Our tools are used by hundreds of millions of people world-wide – creating the world’s largest network for assessing climate impact!

We partner with leading financial institutions such as BNP Paribas and Standard Chartered, payments disruptors like Mastercard and Klarna, and organizations like the United Nations and WWF, with whom we work to develop pioneer digital services that help individuals and businesses understand and cut their carbon footprint. We launched the first credit card and bank account to track the carbon footprint of consumer spending, as well as new tools for businesses.

At Doconomy, change is a constant. We continuously evolve as we adapt and develop new digital services to accelerate climate action and quantify the invisible environmental costs of consumer behavior and the products they buy.

We were voted the 7th most innovative company on the planet by FastCompany in 2022 and, as we grow, we are looking for the "Impact-Techers” of the future.

What the team does?
The Customer Success team has the overall responsibility for building trust and long-lasting relationships with our business clients on a global scale, help them grow and reach their targets and to secure the overall success with Doconomy’s products and services which is creating behavioral change. The customers vary from global banks, international utility and telecom companies to fintechs and start-ups. Working in the Customer Success team means you are at the center of Doconomy, collaborating closely with Sales, Product, Tech and Design teams, and most importantly; being the link between customer and the organization.

What we want you to do?

In the role as Customer Success Manager, you will have the overall responsibility for customers and have a critical role in building long lasting partnerships. You will manage your own client portfolio, and your tasks include but are not limited to:

• Managing customer onboardings, including liaising with the technical, product, and impact teams to make sure various components of integration progress as smoothly as possible, and the customer’s Doconomy toolkit is positioned for long-term success

• Conduct customer Needs Assessments to determine important KPIs and timelines to be met as part of our customer engagement

• Managing the customer relationship, including regular project meetings and educational workshops

• Always strive to think one step ahead by analyzing customer needs and driving development of Doconomy’s solutions and products together with customers

• Account management; upsell and cross selling of products

• Support and strategic thinking around contract terms, components, and renewals

• Building effective business processes and structures

• Preparation of customer materials and presentations

• Representing Doconomy externally

• Travelling to visit clients from time to time

Who you are

To be a good fit for this role, you should be a people’s person with 4+ years experience in customer relationship working with strategic corporate customers, as well at least 1+ year experience working within sustainability software solutions.

You are driven, proactive and takes own initiatives, always walking that extra mile with your customer’s best at heart. You should also be comfortable and happy taking the project leading role and preferably in combination with technical and product knowledge (SaaS, API, AWS etc). Sustainability experience is an important advantage.

You should have proven ability to be an assertive problem-solver and proactive relationship manager who can respond quickly to customer needs and anticipate issues and resolve these in advance wherever possible. You are laser-focused, executional and a team player. No issue is too small or too big - you’ll do whatever it takes to find a solution.

As Doconomy is operating in a constantly developing industry, it is important that you enjoy new challenges and working in a fast-paced environment. You know how to deliver a high-quality customer experience, regardless of the circumstances, always striving to exceed customer expectations. You are entering a time when Doconomy see rapid growth and need to structure for scale, why being organized and building structures is valued.

We are looking for someone that has an academic background within business administration, engineering, technology, sustainability or any other relevant field. Excellent communication skills in English, both oral and written, is required. Other languages are seen as a plus.

What we offer
We offer a dynamic workplace in Manhattan NYC, with a decentralized organization that is constantly growing and gives employees a chance to develop. Knowing that employees are our greatest asset, we also make sure that they have pensions, insurance, and health benefit. We believe that employees who feel good do good!

Sounds interesting? Apply with your resume as soon as possible as interviews are held continuously.